Complaints and Dispute Resolution

Last updated: 28 October 2026

We want to put things right if something goes wrong. Please contact us first at info@divecentre.info or +351 304 503 515. Most issues are solved quickly this way.

Complaints Book (Livro de Reclamações)

You can make a complaint at any time through the official electronic Complaints Book, which sends it to us and to the supervising authority:

livroreclamacoes.pt

Our details for the form: Oceano Diligente, Unipessoal, Lda., Edifício Astrolábio, Lote 24, Loja 3, Marina de Lagos, 8600-780 Lagos, Portugal, NIPC 514936452.

Alternative dispute resolution (RAL)

If you are a consumer and we cannot agree, you can take the dispute to an approved out-of-court consumer dispute resolution body, free or at low cost, instead of going to court. Under Portuguese law (Lei n.º 144/2015) we tell you that these bodies exist. We are not bound to use one specific body, but you may choose any competent one.

Other approved bodies, and the full official list of Portuguese consumer dispute resolution entities, are on the Consumer Portal of the Direção-Geral do Consumidor: consumidor.gov.pt.

Business customers

If you are a business customer, disputes are handled as set out in our Terms and Conditions. We will always try to settle things by talking first.

Data protection complaints

Complaints about how we handle personal data can go to the Portuguese data protection authority, CNPD: www.cnpd.pt. See our Privacy Policy.